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Find answers to commonly asked questions about SiteNear.

About SiteNear

SiteNear is a AI platform for creating and managing dynamic business websites. Our services include: Public Business Pages: Launch professional public-facing pages that showcase your products, services, and brand to customers. Intranet Website Creation: Build secure, private intranet sites for internal communication and collaboration within your organization. Website Hosting: Reliable and secure hosting for both your intranet and public websites on our platform. Dynamic news release: Share news posts for your businesses, and engage with your audience through built-in social features. Advertising: Run targeted ad campaigns to reach potential customers near your business locations.
User-Friendly Interface: Our intuitive design tools make website creation and update accessible, even without technical expertise. Customization: Tailor your websites to reflect your brand identity and meet specific business requirements. Easy update: Our unique design allows you to update your website any time using AI-featured SiteNear editor. Security: Robust security features ensure that your intranet remains private and protected. Location-Based Discovery: Customers can find your business based on proximity, AI search, or browsing the map. Support: Our dedicated support team is always available to assist you with any questions or issues. Transform your business's online presence with SiteNear. Create, update, and develop your intranet and public websites effortlessly, all in one place.
A Premium Membership is a paid subscription that offers several exclusive benefits: - Exclusive access to Premium Sites with custom domains - Upload and manage many sites from a single file and organize sites in groups - Expanded editing capabilities for pages and sections - Ad-free experience on all your sites for your customers To upgrade to a Premium Membership: 1. Select the 'Web Wallet' button from the header menu 2. Choose 'Premium options' 3. In the left sidebar, find the 'Premium Membership' menu 4. Select your desired membership plan Premium Membership enhances your SiteNear experience, giving you more control over your sites and a smoother user interface.

Getting Started

You sure can! Here's how to add a new site: 1. Click My Sites in the header menu 2. Click on the '+' icon 3. Fill out the information form 4. Click the submit button Important notes: - Adding a site automatically makes you the owner of the site - Adding a site automatically makes the site a private site and only users you add to the whitelist will be authorized to access the site - The site can be launched to make it a publicly visible business page - Optionally, you can Enable Locator for the site, which will provide the site a location enabling the display and search on the map. The location will default to your current device location. Or you can manually select its location. Always ensure the information you provide is accurate and up-to-date.
To launch a site and make it publicly visible: 1. Go to your site's page on SiteNear 2. Click the menu icon (⋮ or ☰) 3. Click 'Launch' Your site will be launched immediately. After launching, your site will be indexed and discoverable by other users through search and the map.
Claiming your site on SiteNear gives you control over your business profile. You can manage crucial information that users see, including: - Site description - Featured images - Opening hours - Business features - Sections - Contact details - Other essential business information This allows you to ensure your listing is accurate, up-to-date, and showcases your business effectively to potential customers.
Claiming a site on SiteNear is simple! Follow these steps: 1. Go to your site's homepage on SiteNear 2. Click the 'Claim' button 3. Select a claim method to verify your ownership of the site. Once verified, you can manage the site on SiteNear.

AI-Powered Features

SiteNear integrates AI throughout the platform to help you build a professional online presence effortlessly. Our AI features include: - AI Magic: One-click content generation when creating sites and pages. AI produces polished, ready-to-publish content tailored to your business. - Smart Content Editor: An AI-powered button built into the text editor lets you refine and format your content at any time. - Intelligent Bulk Upload: When uploading multiple sites or pages via Excel, AI automatically generates professional content for each entry. - Personalized Results: AI understands your business type and personalizes all generated content with your specific details. All AI features are designed to save you time while producing high-quality, professional content for your business.
AI Magic is available when you create a new site. Here's how it works: 1. Start creating a new site and fill in your basic business information 2. Click the 'AI Magic' button 3. AI instantly generates a complete, professional site tailored to your business The generated content is personalized with your business. You can review the content and make any adjustments before launching.
Yes! AI assists you with page creation and editing in two ways: 1. AI Magic for new pages: - When adding a new page to your site, click the 'AI Magic' button - AI generates professional content for that page based on your business and the page topic - The content is ready to publish or you can customize it further 2. AI in the text editor: - When editing any page content, look for the AI button in the editor toolbar - Click it to ask AI to generate content Both features help you produce professional-looking pages without needing writing or design expertise.
Yes! When you upload sites or pages in bulk via an Excel file, AI automatically processes each entry to generate professional content. How it works: 1. Prepare your Excel file with your site or page information 2. Upload the file through the bulk upload feature 3. AI generates professional descriptions and content for each entry automatically This means you can set up dozens of pages or even multiple sites at once, and each one will have professional, tailored content. It's the fastest way to build out a comprehensive online presence for your business.

Managing Your Site

Yes, each new site gets its own 180-day free trial period that starts when the site is created. During this trial period, you won't be charged for extra sections, pages, or whitelist users beyond the free tier limits. Note: the trial period is site-level, so all pages and sections added to a site share the same trial end date.
Editing your site on SiteNear is easy. Follow these steps: 1. Go to Account -> My Sites 2. Select the site you want to modify 3. Click the three dots (⋮) in the top right corner 4. Choose 'Edit Site' From here, you can: - Edit existing sections and pages - Add new sections and pages - Update your site's name - Change featured photos - Modify important contact details - And much more! Note: Adding more pages or sections beyond the free tier limit requires a maintenance fee.
SiteNear offers site owners a wide range of management options. As a site owner, you can: - Control visibility: Delist or publish your site - Manage access: Add users to whitelist or blacklist - Adjust privacy settings: Define who can see your site - Transfer ownership: Pass control to another user - And much more! To manage your site: 1. Go to Account/View 2. Select My Sites 3. Click on your site to go to your site's page on SiteNear 4. Click the menu icon (⋮ or ☰) 5. Choose either 'Manage Site' or 'Manage Users' These tools give you full control over your site's presence and accessibility on SiteNear.
Yes, you can edit your launched site at any time. Simply go to your site's page and use the edit button to make changes. Your updates will be reflected immediately after saving.
Adding multiple pages and sections to your site involves two steps: 1. Upgrade your account: - Pay a maintenance fee to increase your limit - This gives you access to premium services 2. Bulk upload via Excel file: - Go to your site's page - Click 'Highlights' -> 'Add new page' - In the page for create page menu, find the 'Upload Pages Instead' field - Upload your prepared Excel file containing multiple pages and sections Note: Ensure your Excel file is formatted correctly with all necessary information for each page or section. If you need help with the file format, contact SiteNear support.
Keeping your site information up-to-date is crucial for providing value to your customers. Here are some guidelines: 1. Regular review: Check your site information at least once a month to ensure accuracy. 2. Immediate updates: Make changes right away for: - Address or contact information changes - Major changes in services or products - New hours of operation - Temporary closures or special events 3. Seasonal updates: Adjust information for seasonal changes, such as holiday hours or seasonal offerings. 4. News and promotions: Add these as they occur to keep your site fresh and engaging. 5. Photos and media: Update at least quarterly to showcase current conditions. Frequently updated sites tend to attract more visitors. Set reminders to review your site regularly.
There are several ways to share your site: 1. Direct link: Copy your site's URL from the browser and share it via email, text, or social media. 2. QR code: Each site has a unique QR code. You can: - Find it on your site's menu page - Print it on business cards, flyers, or signage - Customers can scan it to visit your site instantly 3. Share button: Use the 'Share' button on any site page to generate a shareable link or custom poster with a QR code. 4. Referral link: Share your unique referral link from the Web Wallet page to earn referral rewards when new users sign up.

Search & Discovery

No, SiteNear allows you to discover sites anywhere, anytime. Here's how to explore sites in other locations: 1. Open the map feature in SiteNear 2. Navigate to your desired location on the map 3. Click on the location 4. View all sites near that area This feature enables you to: - Plan trips to new places - Explore businesses in different cities or countries - Discover sites of interest in any location, regardless of where you are You're not limited to your current location - the world is at your fingertips with SiteNear's map feature!
You sure can! SiteNear's search function is flexible and user-friendly: - Use the search field to look up sites using various keywords - Try searching with: - Partial site names - Location details (city, street, neighborhood) - Type of business or service - Notable features or characteristics Tips for effective searching: 1. Start with broader terms and narrow down as needed 2. Use multiple keywords to refine your search 3. Check spelling if you're not getting expected results The more information you can provide, even if incomplete, the better your search results will be.
SiteNear uses your location to show you the most relevant sites nearby. Here's how it works: - Nearby search shows sites within a default radius around your current or selected location - Relevant search expands the radius to find sites further away that match your keywords - You can change your search location at any time by navigating the map or using the search bar If you prefer not to share your location, you can set a manual location on the map.

News & Posts

To share a personal news post with your contacts: 1. Click 'News' or 'My Releases' from the menu 2. Click the '+' icon in the top right corner to open the Release News dialog 3. Enter your news content and optionally attach images 4. Click 'Submit' Your post will be visible to all your contacts in their news feed.
Publishing site news is easy with SiteNear's News Release feature: 1. Click 'News' or 'My Releases' 2. Click the '+' icon in the top right corner to open the Release News dialog 3. Check 'Site News' and select the site you're releasing the news for 4. Enter information for this news item and click 'Submit' Once submitted, the news will be published immediately and your customers will be able to see your news releases in the News section of your site.
You can view news from your contacts and sites in several places: 1. News feed: Click 'News' in the header menu to see all recent posts from your contacts and site announcements. 2. Site news: Visit any site's page and look for the News section to see announcements specific to that site. 3. My Releases: Click 'My Releases' to see all the news posts you have published. Your news feed is personalized based on your contacts and the sites you follow.

Contacts & Friends

You can add contacts on SiteNear in several ways: 1. By phone number or email: Go to the Contacts page, click the '+' icon, and enter the person's phone number or email address to send a contact request. 2. By user ID: If you know the person's SiteNear user ID, you can enter it directly when adding a contact. 3. Alternatively, you can also search by user's First Name Last Name, or the ref code of the user. Once you send a request, the other person will receive a notification and can accept or decline.
To manage your contacts: 1. Go to the Contacts page from the header menu 2. Here you can: - View all your current contacts - See pending contact requests - Accept or decline incoming requests - Remove existing contacts You can also search through your contacts by name to quickly find who you're looking for.
Having contacts on SiteNear enables several social features: - View their news posts in your feed - Share your own news posts that they can see - See site news announcements from sites they are associated with - Send contact requests to build your network The more contacts you have, the richer your news feed experience will be.

Premium Sites

A Premium Site displays only content from your own site, without any SiteNear logo or attribution. You can select a unique URL and use your own custom domain (e.g., http://example.com). This makes your site appear as a standalone website to your visitors. The annual fee for a Premium Site is $4.9. - Days when the site is not launched or when the user account is frozen are excluded from charges. - There's a 90-day free trial period for Premium Sites. To enable your Premium Site, you must first subscribe to a Premium Membership.
To enable your Premium Site, first subscribe to the Premium Membership: 1. Click 'Web Wallet' 2. Click 'Premium' 3. Select your desired subscription duration and complete the payment Once you're a premium member, follow these steps for the site you want to upgrade: 1. Click the menu icon (⋮ or ☰) 2. Click 'Options' 3. Select 'Enable premium features' 4. Configure premium features for your site 5. Enter your custom domain (e.g., http://example.com) if needed and submit Remember to launch your site if you want it to be accessible from your custom domain.
To configure a custom domain for your Premium Site, follow these steps: 1. Access site settings: - Click the menu icon (⋮ or ☰) for the site you want to upgrade - Select 'Options' 2. Locate Premium Features: - Find the 'Premium Feature' section in the Options menu - Follow the instructions on the Premium Feature section to update your DNS records with your domain registrar (e.g., GoDaddy.com or domain.com) If you need assistance during this process, don't hesitate to contact our support team for additional help.

Web Wallet & Billing

The Web Wallet is your account balance on SiteNear. It is used to pay for all SiteNear services including maintenance fees, premium features, and advertising. To access your Web Wallet: 1. Click the account field in the upper right corner 2. Select 'Web Wallet' from the menu From the Web Wallet page you can view your current balance, refill your wallet, see your transaction history, and manage premium options.
To refill your Web Wallet: 1. Go to Web Wallet from the account menu 2. Click the 'Refill' button 3. Enter the amount you'd like to add 4. Complete the payment through the payment gateway Your balance will be updated immediately after a successful payment. Note: You must have an email address on your account to refill your wallet. If you haven't added one yet, you'll be prompted to do so in Settings first.
To view your complete transaction history: 1. Go to Web Wallet from the account menu 2. Click 'Transactions' You will see a detailed list of all charges, refills, and refunds with dates and descriptions. This helps you track your spending and understand your billing.
The free tier for SiteNear sites includes: - Unlimited free sites - 2 sections per site - 5 pages combined per site - 1000 whitelisted users per site You can create as many free sites as you need within these limits.
If you exceed the free tier limits, the following charges apply per site, per day: - $0.005 per additional section - $0.005 per additional page - $0.001 per additional user in the whitelist These charges are calculated daily and billed on your monthly billing date. Each site has its own 180-day free trial period (site-level, starting from when the site is created).
Your billing date is fixed and occurs monthly. This date is set when you sign up and generate your first bill. Your subsequent bills will be generated on the same date each month. Charges are deducted automatically from your Web Wallet balance.
There's a 60-day grace period for paying invoices. If your wallet balance remains negative for 60 days, all your sites will be frozen. While frozen, you can still see and edit your sites in 'My Sites', but they won't be visible or accessible to others until you bring your balance back to $0 or positive.

Advertising

To create an advertising campaign on SiteNear: 1. Go to the Advertising section from the menu 2. Click the '+' icon to create a new campaign 3. Fill in your campaign details: - Upload an advertisement image - Enter your target keywords - Set your click price and view price 4. Submit your campaign Your ad will be shown to users searching for keywords that match your campaign. Ads appear alongside search results to help you reach potential customers.
SiteNear uses keyword-based targeting for advertisements: - Keywords: Your ad is displayed when users search for terms matching your selected keywords. - Click price: The amount you pay each time a user clicks on your ad. - View price: The amount you pay each time your ad is displayed to a user. You set your own prices for clicks and views. Higher prices may result in more frequent ad placement. All charges are deducted from your Web Wallet balance.
You can track your advertising campaign performance from the Advertising section: 1. Go to the Advertising page from the menu 2. Select your campaign to view its details 3. Review impressions (views) and clicks Your advertising charges are also visible in your Web Wallet transaction history, so you can monitor your spending over time.

Referral Program

The Referral Reward is an incentive we offer for bringing new customers to our services. Here's how it works: 1. When a new user signs up using your unique referral link, they become your permanent follower. 2. In each month, you may be qualified to earn both referral rewards and leadership rewards from all your accumulated followers if you gain one new follower. 3. The rewards need to be claimed before they expire in the month.
The Referral Reward has no limit in any month. Its value is directly tied to the number of followers you've successfully attracted over time. The reward consists of two parts: 1. 10% of the service usage fees in this month from all your accumulated referrals. 2. 30% of the referral rewards in this month earned by all your accumulated referrals. This structure allows your potential earnings to grow as your referral network expands. The more active referrals you have, and the more they refer others, the higher your potential reward.
To increase your followers and potential Referral Rewards: 1. Share your unique referral link: - Find it on the Web Wallet page - Or use the 'Share' button on any site page to generate a custom poster with a QR code 2. Promote your link: - Share it with friends, family, and potential followers - Post it on social media or relevant forums - Use the custom poster to attract attention visually 3. Build your network: - The more followers you attract over time, the higher your potential monthly Referral Reward - Active referrals can lead to compound growth as they may also refer others Consistent sharing and networking are key to expanding your follower base and maximizing your rewards.

Account Settings

To update your profile: 1. Click the account field in the upper right corner 2. Select 'Setting' from the menu 3. Update your profile details such as: - Display name - Profile photo - Phone number - Email address 4. Save your changes Keep your profile information current so contacts and site visitors can identify and reach you.
To manage your notification and privacy settings: 1. Click the account field in the upper right corner 2. Select 'Setting' from the menu 3. Navigate to the notification or privacy sections From here you can control: - Email notification preferences - Location sharing preferences (enable or disable geolocation, set a manual location) - Privacy settings for your profile visibility Adjust these settings to match your comfort level and communication preferences.
To change your password: 1. Click the account field in the upper right corner 2. Select 'Setting' from the menu 3. Find the password section 4. Enter your current password and your new password 5. Save your changes If you've forgotten your password, use the 'Forgot Password' link on the sign-in page to reset it via email.

Site Ownership & Transfer

Transferring site ownership on SiteNear is straightforward: 1. Go to Account/View 2. Select My Sites 3. Choose the site you want to transfer 4. Click Manage Site 5. Select 'Transfer Ownership' In the transfer ownership window, you can: - Transfer to another user: Enter the new owner's email address and optionally add a note explaining the transfer. - Disclaim ownership: Choose this option to relinquish control without assigning a new owner. The recipient will receive an email notification and must accept the transfer. Once accepted, you will no longer have management rights to the site.
When you request to transfer your site to another user, the request remains active for 14 days. If unanswered within this period, the request will be automatically removed.
If your site has been claimed by another user, you can request ownership through the SiteNear website: 1. Go to your site's page on SiteNear 2. Click the menu icon (⋮ or ☰) 3. Select 'About' 4. In the 'Request Ownership' window, submit your claim Important notes: - Provide clear evidence of your ownership to support your claim - SiteNear will review your request and may contact both parties for verification If your claim is valid, SiteNear will assist in transferring the ownership to you.

Content Guidelines

Yes, there are some restrictions on the content you can add to your site on SiteNear. While we encourage creativity and diverse content, we have guidelines to ensure a safe and respectful environment for all users: Prohibited content: Any illegal, pornographic, or explicitly violent content is strictly forbidden. Copyright compliance: Ensure all content you add is either original or you have the right to use it. Accuracy: Information should be factual and up-to-date. Misleading or false information is not allowed. Hate speech and discrimination: Content that promotes hate or intolerance based on race, ethnicity, religion, gender, sexual orientation, or any other protected characteristic is not permitted. Personal information: Do not share others' personal information without their consent. Spam: Excessive self-promotion or spam is discouraged. Focus on providing valuable information to users. Appropriate language: Use family-friendly language and avoid excessive profanity. Relevance: Content should be relevant to the site's purpose and category. Legal compliance: Ensure your content complies with all applicable local and international laws. We reserve the right to remove content that violates these guidelines or to suspend accounts that repeatedly disregard these rules.
We appreciate your help in keeping SiteNear a positive platform. To report a misleading or inappropriate site: 1. Select the site you want to report 2. Click on the menu icon (⋮ or ☰) 3. Choose 'Report' 4. Write your reasons for reporting the site 5. Click the 'Report' button to submit Important notes: - Provide clear, specific reasons for your report - Our team will review all reports thoroughly - Action will be taken if the site violates our guidelines Thank you for helping maintain the quality and integrity of SiteNear.

Account Management

If you wish to remove your site from SiteNear, you can do so at any time. Here's what you need to know: 1. Deletion process: - Select the site you want to remove - Click the menu icon (⋮ or ☰) - Choose 'Options' - Scroll to the bottom and click 'Delete' 2. Consequences: - Deletion is permanent and cannot be undone - All site data, content, and associated information will be removed - Your site will immediately become unavailable to all users 3. Important considerations: - Consider backing up any important data before deletion - If you just want your site to be not visible to others, consider using the 'Delist' option instead
No, you cannot edit a site that belongs to someone else. You can only edit a site if: 1. The site has not been claimed by anyone yet 2. You are the verified owner of the site This policy ensures that: - Site information remains accurate and controlled by rightful owners - Users can trust the information they see on SiteNear - Site owners have full control over their business representation If you notice incorrect information on a site you don't own, you can report it to SiteNear for review.